While returning or giving back the item purchased by the buyer to the seller through Www.sumanstore.com website, the following situations may arise:
- Item found to be defective.
- Item damaged during the shipment.
- Accessories or parts missing.
- The wrong item was sent by the seller.
Points to be noted:
We encourage the Buyer to review the product listing before making the purchase decision. In case the buyer orders a wrong item, the buyer shall not be entitled to any return/refund.
Further, for returns being made by Buyer to the Seller of the product, the following parameters need to be ensured by the Buyer:
How do I return an item purchased on Www.sumanstore.com?
Conveniently place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.
Please ensure that the product is in unused and in original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies, and accessories.
We try our best to offer you a hassle-free returns experience.
– Returns including all replacements/pickups are done free of cost.
– In case of Refunds, the entire amount paid by you including shipping costs will be refunded
– We work hard to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
– In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, seller will refund the amount for the same.
Returns are subject to the Seller’s return policy. Returns are covered by the 10 Day Replacement Guarantee.
There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
-Defective/damaged products that are covered under the manufacturer’s warranty.
-A product is damaged due to misuse or Incidental damage due to malfunctioning of product.
What is Www.sumanstore.com’s Friendly Returns policy?
At Www.sumanstore.com, we understand how much you value your every purchase and we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online from your account page using the RMA link. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.
We assure you that all products sold on Www.sumanstore.com are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.
TERMS AND CONDITIONS
Website User Agreement
Kindly read the following terms and conditions carefully before accessing, registering, or using the website https://www.sumanstore.com. Your accessing the website and using any of the services therein would mean that you agree to abide by the terms and conditions spelled out in the following User Agreement.
For the purpose of this User Agreement, ‘you’, ‘your’ shall mean any natural or legal person who is accessing the Website and using the services offered through the Website and has agreed to become a member of the Website by providing the Data required at Registration on the Website as Registered User or as Guest User; such a person accessing the Website and its contents will deemed to have accepted this electronic version / electronic record of the User Agreement. Thus he/she has availed himself/herself a unique user name (‘User ID’ and ‘Password’) for secure identification and become a Registered User. When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You accept responsibility for all activities that occur under your account or password. You should take necessary steps to ensure that the password is kept secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.